Effective Date: July 12, 2025
Introduction
MonoTown (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including the MainFrame trading platform and associated features.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your email address, username, and authentication credentials through your Twitch profile, accessed and provided by our authentication provider Auth0.
- Trading Data: Transaction history, portfolio holdings, and trading preferences within the MonoTown Exchange (MTX).
- Communication Data: Messages sent through our Discord server, Twitch chat, or other communication channels.
- Content: Any content you submit, such as comments, images, or other materials.
Automatically Collected Information
- Usage Data: Information about how you interact with our services, including pages visited, features used, and time spent.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies and Similar Technologies: We use cookies to enhance your experience and analyze usage patterns.
How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process transactions and manage your trading account
- Send notifications about your account and trading activities
- Improve and personalize your experience
- Analyze usage patterns and optimize our platform
- Communicate with you about updates, features, and community events
- Ensure security and prevent fraud
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party services that help us operate our platform (e.g., Auth0 for authentication)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
Third-Party Services
Our services integrate with:
- Auth0: For secure authentication and account management
- Discord: For community interaction
- Twitch: For live streaming and chat features
These services have their own privacy policies, and we encourage you to review them.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at the email provided below.
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: privacy@monotown.tv
Cookie Policy
We use the following types of cookies:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Authentication Cookies: Keep you logged in to your account
You can manage cookie preferences through your browser settings.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).
European Privacy Rights
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.